Frequently Asked Questions


If you can't find an answer to your question below contact us.

Questions:

  1. Why ordering is safe at InwardJourney.com
  2. Our satisfaction guarantee, returns and refunds
  3. Secure order processing
  4. Shipping costs
  5. Shipping your order
  6. Amazon purchases
  7. International orders
  8. Is my email address safe with InwardJourney.com?
  9. Contact us

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Answers:

  • Why ordering is safe at InwardJourney.com

    Where appropriate, InwardJourney.com protects and secures your information by using Secure Sockets Layer (SSL) technology. This technology ensures that the information sent between your computer and our website is protected through the use of encryption.

    When ordering products offered form this website, third parties are offered or used to carry out the financial transactions. Therefore, InwardJourney.com does not collect or store credit card information. The third parties offered or used in conjunction with the purchase of our products and services are considered to be reputable, known and trusted sources, and we encourage you to examine their privacy policies.

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  • Our satisfaction guarantee, returns and refunds

    InwardJourney.com guarantees your satisfaction. We believe in our products and want you to be completely satisfied with them. If for any reason you are not completely satisfied with a product purchased direct from InwardJourney.com simply return the product within thirty days of purchase for a full refund of the cover price and any state taxes you may have paid on the purchase - no questions asked.

    To initiate a return contact us with your purchase informaton and we will happily process the product return.

    Product purchased through sources other than InwardJourney.com direct, must be returned and comply with the policies of the source of purchase (such as: Amazon.com, Bookstores etc.).

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  • Secure order processing

    When ordering direct from InwardJourney.com, your order will be processed through Pay Pal. Pay Pal will process your credit card and obtain the necessary information for processing your order. Therefore, InwardJourney.com does not collect or store your credit card information. A Pay Pal account is not required for processing your order.

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  • Shipping costs

    Shipping charges are based on a flat fee for each shipment plus an additional fee for each item in the shipment. Shipping charges are calculated based on the following formula:

    Total Shipping Charge = (Applicable Shipment Fee) + (Number of Items x Item Fee)

    For shipments within the United States, standard shipping is $3.00 shipment fee plus $2.50 per item fee. As an example, for one (1) item the standard shipping cost would be $5.50.

    For International shipments, typical standard shipping is $4.00 shipment fee plus $5.00 per item fee. As an example, for one (1) item the typical standard shipping cost would be $9.00.

    It is not our intent at InwardJourney.com to make a profit from shipping and handling orders. Our aim is to keep shipping and handling costs low, fair and as simple as possible.

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  • Shipping your order

    When ordering direct from InwardJourney.com through Pay Pal, your order typically will be shipped within two business days (48 hours) of receipt of your order at InwardJourney.com.

    Your order will be shipped using US Priority Mail (2-5 business days in transit) for shipping destinations within the United States.

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  • If you bought product at Amazon.com

    If you purchased product from Amazon through a link at InwardJourney.com, you must contact Amazon direct for customer service questions, returns,refunds,etc.

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  • International orders

    At this time InwardJourney.com will ship products internationally to Canada, Europe, Australia and New Zeland. Download and download subscription products are available to any international customer that pays in USD.

    For international purchases we suggest checking Amazon.com for your country. Some of our products are offered from several of Amazon's international sites. If none of these options work for you, contact us and we will try our best to accommodate your request.

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  • How safe is my personal information with InwardJourney.com?

    InwardJourney.com has a strict privacy policy you can see at http://www.InwardJourney.com/privacy/

    InwardJourney.com will never sell, rent, or barter personal information to third parties. We will not send our promotional materials to you unless you have subscribed to receive them.

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  • Contact us

    You can contact InwardJourney.com by using the contact form
    The contact form reduces spam and helps to insure your message is received and read in a timely fashion.

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